FAQ
Find answers to your most frequently asked questions.
FREQUENTLY ASKED QUESTIONS
Orders
How to place an order?
- Visit our website.
- Add items to your cart.
- Follow the secure payment steps to complete your order.
What are the shipping fees and delivery times?
At cozimeo.com delivery is free with no minimum purchase, you can order with peace of mind.
It takes between 5 and 7 business days from the shipment of your order.
Can I modify my order after placing it?
Yes, you can modify your order on the day of purchase, until midnight.
What is your return policy?
You can return a product in its original condition within 30 days of receiving it. Check our "Return Policy" page for details on return conditions, refunds, and exchanges.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can also visit the "Track your order" page to follow the status of your order.
FREQUENTLY ASKED QUESTIONS
Our products cozimeo.com
What types of products do you offer?
We offer a wide range of accessories, toys, and equipment for dogs, cats, birds, rodents, reptiles, and chickens. You will find everything your companion needs for their well-being, comfort, and enjoyment.
Are your products suitable for all breeds and sizes of animals?
Yes! We select items suitable for different sizes, breeds, and specific needs of each animal. Our product descriptions will guide you in choosing the right accessory for your companion.
Do you offer natural and eco-friendly products?
We are committed to offering environmentally friendly items, including toys made from natural materials, eco-friendly accessories, and products free of harmful substances.
How do I choose the right size or model for my pet?
Each product comes with a size guide or specific recommendations to help you make the right choice. If in doubt, contact our customer service!
Are your toys safe for my pet?
Absolutely! Our toys are designed to be safe, made with non-toxic materials and adapted to the specific needs and behaviors of each species.
How do I maintain my pet's accessories and toys?
Each product has specific care instructions. For most toys and accessories, regular cleaning with warm water and mild soap is sufficient.
How can I receive promotions and special offers?
To stay updated on our promotions and special offers, sign up for our newsletter on our website. You will receive the latest news and the best offers directly in your inbox!
Do you have any other questions?
Our team is at your disposal, contact us on our "contact" page.
